We protect your personal information and data

Due to the business activity carried out by NicaDash, we sometimes collect information about Users of its website. In this regard, the following Privacy Policy aims to provide its users with a clear overview regarding the personal data that NicaDash requires, the treatment given to it, and the procedures available to them to effectively exercise the rights derived from it.

1. Responsible for the processing and/or use of personal data.

The legal entity responsible for the personal data provided to NicaDash, located at B. Luis Arroyo, 1 block south of the entrance to Pelican Eyes, San Juan del Sur, Nicaragua, whose contact email is delivery@nicadash.com.

2. Protecting you.

NicaDash is committed to protecting your privacy. This Privacy Policy describes the information that NicaDash collects about its Users and visitors and what may happen to that information. If you do not agree with this Privacy Policy, please do not use the Site. Our Privacy Policy ensures that any information you provide will be kept private and secure. To confirm this, we provide details in this document about the information we collect and how we use it. We will never collect information without your explicit consent.

3. The information we collect.

We collect personally identifiable information (PII), which includes but is not limited to, email, mobile phone, telephone, and residential address. This information is voluntarily provided during the registration process or in response to explicit requests made by NicaDash.

We may also collect your IP address (Internet Protocol) to help diagnose problems with our server and to manage the Site. An IP address is a number assigned to your computer when you use the internet. Your IP address is also used to help identify you within a particular session and to collect general demographic information.

It is established that at any time, Users of NicaDash may request the deletion of their account and information from the database through the procedure designated for this purpose, which is detailed later in this document.

NicaDash automatically collects and stores certain information about Users’ activity within our website. Such information may include the URL from which they come (whether or not they are on our website), which URL they access next (whether or not they are on our website), what browser they are using, as well as the pages visited, searches made, posts, purchases or sales, messages, etc.

4. Rights that assist you as the data subject.

As the holder of all the personal data provided, you have the rights to:

  1. Know, update, and rectify all your personal data held in the database of NicaDash.
  2. Request the deletion of personal data, upon written request by sending a photo of your identification to our email.
5. Treatment and/or Use of Information

By virtue of the quality of intermediary that NicaDash holds between consumers (Users) and the suppliers of products—stores and establishments selling food, beverages, products, and services—and mainly with the purpose of providing excellent service so that Users can perform transactions quickly and securely, NicaDash will request certain personal data until the user requests its cancellation or total or partial deletion.

The ultimate purpose of collecting this information is based on the premise that our intermediary relationship can be successfully realized. That is to say, the information we collect from you is gathered and stored in order to supply this information to affiliated restaurants, so that the final consumer-supplier relationship can be successfully fulfilled. This does not prevent the company from also using this information so that NicaDash can offer you services and functionalities that better suit your needs. It also allows NicaDash to send you information about offers, products, and services that we believe may be of interest to you through various means (including email, SMS, WhatsApp, etc.). Furthermore, it is worth clarifying that the user accepts and authorizes the provision of their data to third parties.

Keeping the above in mind, the Personal Data we collect serve the following purposes:

To provide restaurants/stores/services and other suppliers with the information necessary to fulfill the consumer relationship that has been acquired.
To contact you directly whenever NicaDash deems it convenient in order to offer you various other products and/or services through different means (including email, SMS, WhatsApp, etc.).
To develop internal studies on the interests, behavior, and demographics of Users with the aim of better understanding their needs and interests, and providing them with better service or related information.
To improve our commercial and promotional initiatives by analyzing the most visited pages by Users, the searches performed, refining our content offerings, personalizing such content, presentation, and services.
To send information or messages about new products and/or services, show advertisements or promotions, banners, of interest to our Users, news about NicaDash, in addition to any other information we deem appropriate. If the User prefers, they can request to be excluded from the lists for sending promotional or advertising information.
To share Personal Data with national or foreign service companies or outsourcing companies that help improve or facilitate operations through NicaDash, such as (but not limited to) payment methods, insurance, or intermediaries in payment processing, among others. These companies or websites generally have confidentiality policies similar to ours. However, NicaDash will ensure that certain standards are met through the signing of agreements or contracts aimed at the privacy of our Users’ Personal Data. Nevertheless, NicaDash is not responsible for the improper use of the User’s Personal Data by these companies or websites. In some cases, these service providers will be the ones collecting information directly from the User (for example, if we ask them to conduct surveys or studies).

6. Confidentiality of Information.

User data will be provided solely by NicaDash in the ways established in these Privacy Policies. NicaDash will do everything within its power to protect the privacy of the information. We inform you that our website has implemented the necessary technical and organizational security measures to guarantee the safety of your personal data and to prevent its alteration, loss, and unauthorized processing and/or access, considering the state of technology, the nature of the stored data, and the risks to which they are exposed, whether arising from human action or from the physical or natural environment. Thus, NicaDash has established additional measures to reinforce the confidentiality and integrity of the information within the organization. However, the user must be aware that security measures on the Internet are not impregnable and entirely reliable, and that NicaDash cannot guarantee the absence of viruses or other elements that may cause alterations in the user’s computer systems (software and hardware). NicaDash continuously maintains supervision, control, and evaluation of the processes to ensure respect for data privacy. It may happen that, by virtue of court orders or legal regulations, NicaDash may be compelled to disclose information to authorities or third parties under certain circumstances, or in cases where third parties may intercept or access certain information or data transmissions, in which case NicaDash will not be responsible for the information that is disclosed.

7. Minors.

Our services are only available to those who have the legal capacity to contract. Therefore, those who do not meet this requirement must refrain from providing personal information to be included in our databases.

8. Cookies.

The User of the NicaDash website knows and accepts that NicaDash may use a tracking system through the use of cookies (the “Cookies”). Cookies are small files that are installed on the hard drive for a limited duration that help personalize services. We also offer certain functionalities that are only available through the use of Cookies. Cookies are used to understand the interests, behavior, and demographics of those who visit or are visitors to our website and, thus, better understand their needs and interests to provide them with better service or related information. We will also use the information obtained through Cookies to analyze the pages visited by the visitor or User, the searches made, improve our commercial and promotional initiatives, display advertisements or promotions, interest banners, news about NicaDash, enhance our content and article offerings, personalize such content, presentation, and services. Additionally, NicaDash uses Cookies so that the User does not have to enter their password as frequently during a browsing session, also to account for and verify registrations, User activity, and other concepts and commercial agreements, always aiming for the benefit of the User who receives them, and will not be used for purposes unrelated to NicaDash. It is established that the installation, permanence, and existence of Cookies on the User’s or visitor’s computer depends solely on their will and can be removed from their computer whenever they wish. To know how to remove Cookies from the system, it is necessary to review the Help section of the browser. Also, Cookies or other similar systems installed by third parties may be found on certain pages of our Site. NicaDash does not control the use of Cookies by third parties.

9. E-mails.

We may send you emails as part of an inherent process to the development and provision of our services, or we may send you emails under the following circumstances:

We employ various security techniques to protect such data from unauthorized access by visitors to the Site from within or outside our company. However, it is essential to note that perfect security does not exist on the Internet. Therefore, NicaDash is not responsible for illegal interceptions or violations of its systems or databases by unauthorized persons. NicaDash is also not responsible for the improper use of the information obtained through these means.

10. Transfer in special circumstances.

If there is a sale, merger, consolidation, change in corporate control, substantial asset transfer, reorganization, or liquidation of NicaDash, then, at our discretion, we may transfer, sell, or assign the information collected on this Site to one or more relevant parties.

11. Responsible area for services: Customer Service.

In case you wish to exercise your rights as the data subject, please do not hesitate to contact us at delivery@nicadash.com.

11.2 Special procedure for exercising the right of access.

At any time, users of NicaDash may demand, through written communication, either physical or via email, that the company provide them with, or grant them access to, the personal data it holds. This right may be exercised once a month and/or each time NicaDash makes substantial changes to this Privacy Policy. The response time established for these procedures will be resolved within 10 business days.

12. Modifications to the Privacy Policies.

NicaDash may modify the terms and conditions of these Privacy Policies and confidentiality at any time. Any change will be effective as soon as it is published on the Site. Depending on the nature of the change, we may announce it through: (a) the homepage of the Site, or (b) an email. In any case, continued use of our Site implies acceptance by the User of the Terms of this Privacy Policy. If you do not agree with the current Privacy Policy, please refrain from using the Site.

13. Applicable legislation

Any dispute arising from the use of this website shall be interpreted and governed in accordance with the laws of Nicaragua.

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